/it/channels_item/16 en /it/node/46080 <p>���۲�ݮ��Ƶ’s Emergency Notification System allows you to opt in your mobile device to receive alerts during time-sensitive situations and disruptions in the use of various buildings on campus.</p> <p>In the past, some mobile phone carriers only allowed voice messages, not SMS text messaging. Today, all carriers support SMS, so <strong>we will switch all Emergency Notification System messaging to SMS for mobile phones starting September 18</strong>.</p> <p>If your personal mobile device is configured to use text-to-speech, SMS notifications from ���۲�ݮ��Ƶ will be read aloud.</p> <p> </p> Tue, 10 Sep 2024 14:45:26 +0000 ���۲�ݮ��Ƶ University /it/node/46041 <p>Welcome to a new term! The <strong>IT Services Virtual Scavenger Hunt </strong>is now open to all ���۲�ݮ��Ƶ students for <strong>a chance to win Beats wireless headphones!</strong></p> <p><b>How to enter: </b></p> Wed, 07 Aug 2024 18:49:24 +0000 ���۲�ݮ��Ƶ University /it/node/46070 <p><strong>UPDATE: </strong>InfoEd is once again available.</p> <p>-------------</p> <p><strong>ORIGINAL Message posted September 3, 2024</strong></p> Fri, 30 Aug 2024 18:16:05 +0000 ���۲�ݮ��Ƶ University /it/node/46071 <p>A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link to shared documents. See an example of the message on the top of this page.</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ���۲�ݮ��Ƶ source.</strong></p> Fri, 30 Aug 2024 20:34:53 +0000 ���۲�ݮ��Ƶ University /it/node/46059 <p><strong>This issue has been resolved.</strong></p> <p>���۲�ݮ��Ƶ's telephone services are currently experiencing an unexpected outage affecting inbound calls. Please note that outbound calls are operating normally at this time.</p> <p>This issue is a result of planned maintenance work conducted by Bell Canada. While no downtime was expected during this maintenance, an unforeseen complication has disrupted our inbound call services.</p> Thu, 22 Aug 2024 14:45:26 +0000 ���۲�ݮ��Ƶ University /it/node/46042 <p>Please be advised that maintenance is scheduled for Network File Share servers from <strong>Tuesday, August 13</strong><i><strong>th</strong></i><strong>, 2024 10:00 PM till Wednesday, August 14</strong><i><strong>th</strong></i><strong>, 2024 1:00 AM</strong>.</p> <p>During this period, the file shares will be shutdown and will not be accessible. The following services will be impacted</p> Mon, 12 Aug 2024 17:24:55 +0000 ���۲�ݮ��Ƶ University /it/node/46019 <p>���۲�ݮ��Ƶ offers a secure version of Microsoft Copilot that protects our data, known as the Commercial Data Protection version. Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge. </p> <p>By engaging with an AI chatbot, Microsoft Copilot can: </p> Thu, 27 Jun 2024 18:01:49 +0000 ���۲�ݮ��Ƶ University /it/node/46017 <p>On Friday, June 21, the security certificate that secures authentication to ���۲�ݮ��Ƶ's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.  </p> <p>For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate. </p> Tue, 18 Jun 2024 13:43:09 +0000 ���۲�ݮ��Ƶ University /it/node/45961 <p><a href="#francais"><i>La version française suit ci-dessous.</i></a></p> <p><b>This message is intended solely for users of the myFuture manager portal </b>on behalf of Darlene Hnatchuk, Director - Career Planning Service (CaPS)<b>.</b></p> <p>Dear all,</p> Fri, 17 May 2024 16:16:28 +0000 ���۲�ݮ��Ƶ University /it/node/45957 <p><em>La version française suit.</em></p> <p>The following is a message from ���۲�ݮ��Ƶ IT Services.</p> <p><strong>ALL owners of "Public" MS Teams groups are required to audit their groups.</strong></p> Wed, 08 May 2024 20:48:45 +0000 ���۲�ݮ��Ƶ University /it/node/45959 <p><a href="#francais"><i>La version française suit ci-dessous.</i></a></p> <p> </p> <p><strong>Exciting changes are coming your way! </strong>Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and<b> </b>performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!</p> <p> </p> Mon, 13 May 2024 19:28:03 +0000 ���۲�ݮ��Ƶ University /it/node/45960 <p><strong>New changes to the e-election platform!</strong></p> <p>We would like to advise you that the decision was made to replace the Omnivox solution with an existing, similar tool called Qualtrics. This will allow IT Services to streamline our solutions and reduce service duplication. In addition to this, the Qualtrics solution will bring enhanced features, improved data security, and a more user-friendly interface, all of which will significantly improve your e-election experience. <b>The Qualtrics solution is now available upon request as of May 13, 2024.</b></p> Thu, 16 May 2024 18:03:51 +0000 ���۲�ݮ��Ƶ University /it/node/45950 <p>VPN Downtime Alert: There will be a temporary interruption in VPN service on <strong>Monday, April 29, between 5:00 a.m. and 6:00 a.m</strong>. VPN access will not be available during this period. </p> <p>We apologize for the inconvenience and thank you for your understanding.</p> Wed, 24 Apr 2024 18:03:22 +0000 ���۲�ݮ��Ƶ University /it/node/44612 <h2><strong>Cartoon caption:</strong> There's a lot of sensitive personal information on this flash drive so handle it with care!</h2> <h3>Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)?</h3> <ul> <li>To protect sensitive information belonging to you or others: Ensure that your removable devices are kept in a safe location (i.e., locked in an office drawer, home or office location with restricted access, etc.).</li> </ul> <ul></ul> Wed, 08 Sep 2021 17:34:49 +0000 ���۲�ݮ��Ƶ University /it/node/45948 <p>Hello ���۲�ݮ��Ƶ staff, </p> <p>IT Comms is your one-stop shop for all communications needs. We now made it easy for you to submit a communication request, using an easy-to-fill-out form that ensures your request is in our hands quickly for a fast turnaround delivery. <strong>Please use this form</strong> instead of email or MS Teams to send your requests to our team, it will prevent your request from slipping through the cracks when your usual contact at IT Comm is on vacation or away for a few days. </p> Wed, 10 Apr 2024 14:40:54 +0000 ���۲�ݮ��Ƶ University /it/node/45932 <p>Take a look back at IT Services’ achievements in 2023, another busy year of providing ���۲�ݮ��Ƶ’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our <a href="/it/annual-report" rel="nofollow noopener noreferrer" target="_blank" title="/it/annual-report">Annual Report</a>.</p> Thu, 28 Mar 2024 19:54:23 +0000 ���۲�ݮ��Ƶ University /it/node/45945 <p>Users may see the following error message when an attachment fails to download: <strong>“Error downloading the file content.”</strong> Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.</p> <p>If available, users can download attachments and view embedded images consistently through the Outlook desktop client.</p> <p>IT Services is currently working on a fix to resolve the issue.</p> <p> </p> <p> </p> Thu, 04 Apr 2024 16:33:55 +0000 ���۲�ݮ��Ƶ University /it/node/45765 <p>In myCourses, instructors are currently unable to export grades to Minerva from myCourses.  This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.</p> <p>As a temporary workaround, instructors need to manually enter grades in Minerva.  Please see the following articles for relevant instructions:</p> Wed, 20 Dec 2023 19:57:37 +0000 ���۲�ݮ��Ƶ University /it/node/45872 <p><strong>Update: January 29th, 9:15:</strong> The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.</p> <p><strong>Update: January 26th, 16:08:</strong> No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.</p> Fri, 26 Jan 2024 19:27:27 +0000 ���۲�ݮ��Ƶ University /it/node/45907 <p>Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.</p> Mon, 26 Feb 2024 21:45:49 +0000 ���۲�ݮ��Ƶ University /it/node/45884 <p>Please be advised that the IT Support email (<span class="spamspan"><span class="u">itsupport</span> [at] <span class="d">mcgill.ca</span></span>) will be decommissioned later this year.</p> <p>We recommend instead that you visit the IT Support site at <a href="https://mcgill.service-now.com/itportal">mcgill.ca/itsupport</a> for all your IT needs.</p> <p><b>Need IT help? Visit the IT Support site for quick and easy solutions </b>(login required):</p> Thu, 15 Feb 2024 20:49:16 +0000 ���۲�ݮ��Ƶ University /it/node/45902 <p><strong>This is now resolved.</strong></p> <p>Due to a system error, students new to Student Accessibility and Achievement cannot book appointments through Clockwork. Additionally, some students are experiencing errors when scheduling their tests and exams. This is a known issue that is actively being worked on with ���۲�ݮ��Ƶ IT. To learn more, please visit the <a href="https://mcgill.service-now.com/itportal?id=services_status" rel="noreferrer noopener" target="_blank">System Status page</a> in the ���۲�ݮ��Ƶ IT portal. </p> Wed, 21 Feb 2024 15:25:03 +0000 ���۲�ݮ��Ƶ University /it/node/45885 <p><strong>uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.  </strong></p> Mon, 19 Feb 2024 21:45:39 +0000 ���۲�ݮ��Ƶ University /it/node/45886 <p>The Authy desktop apps for Windows, macOS and Linux has been<strong> </strong>discontinued by the vendor and will<strong> no longer be supported as authentication method after</strong> <strong>March 18, 2024</strong>. Please<strong> install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.</strong></p> <p>When opening the Authy desktop app you may notice the following message from the vendor: </p> Tue, 20 Feb 2024 14:35:48 +0000 ���۲�ݮ��Ƶ University /it/node/45883 <p><b>UPDATE SUCCESSFUL:</b></p> <p>We would like to thank you for your patience during the recent Banner downtime.</p> <p>The scheduled upgrade has been successfully completed and all related systems are now up and running!</p> <hr /> <p><b>ORIGINAL MESSAGE posted on March 12, 2023:</b></p> <p><i>La version française suit.</i></p> <p>IT Services is preparing for a required upgrade to Banner. Upgrading our systems on a regular basis is a fundamental activity that ���۲�ݮ��Ƶ University does to ensure we get the most functionality and security out of our tools and systems. </p> Tue, 13 Feb 2024 16:09:16 +0000 ���۲�ݮ��Ƶ University /it/node/45882 <p><strong>Resolved (Tuesday, February 13th, 4:10PM):</strong> Issue has been resolved. All environments are now functional.</p> <p>Some<strong> </strong>users may be experiencing issues accessing or seeing delays in connecting to the Banner INB. We are working on fixing the issue.</p> Tue, 13 Feb 2024 15:23:03 +0000 ���۲�ݮ��Ƶ University /it/node/45821 <p><b>Students! Please read carefully since the information contained in this announcement will affect your ability to store files in your OneDrive account and may affect your ability to send emails from Outlook after May 31^st 2024.</b></p> <p>Microsoft is introducing changes to our service offering across our Microsoft 365 Education suite that require us to place limits on storage. <b>As of May 31^st, 2024, students will have 20GB (Gigabytes) of OneDrive storage space, in addition to 20GB of Outlook email storage.</b></p> Mon, 15 Jan 2024 15:40:56 +0000 ���۲�ݮ��Ƶ University /it/node/45796 <p>UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.</p> Fri, 05 Jan 2024 17:04:31 +0000 ���۲�ݮ��Ƶ University /it/node/45726 <p>Although it is prohibited to use WeChat on any <b>���۲�ݮ��Ƶ-managed/owned device</b>, individuals can continue to use WeChat on their <b>personal devices</b> using their personal accounts.</p> <p>We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.</p> Fri, 17 Nov 2023 21:53:20 +0000 ���۲�ݮ��Ƶ University /it/node/45725 <p>A phishing email is targeting the ���۲�ݮ��Ƶ community with the subject "RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)."  See an example of the message above.</p> Fri, 17 Nov 2023 18:49:07 +0000 ���۲�ݮ��Ƶ University /it/node/45724 <p><i>This message was updated on November 20, 2023.</i></p> <p><i>Ce message a été mis à jour le 20 novembre 2023.</i></p> <p><i>La version française suit</i></p> <p>Dear members of the ���۲�ݮ��Ƶ community,</p> <p>Effective immediately, please be advised that the installation and use of the social network WeChat from an application or Web browser is prohibited on any ���۲�ݮ��Ƶ-managed/owned device, including desktop and laptop computers, mobile phones, and tablets. Individuals can continue to use WeChat on their personal devices using their personal accounts.</p> Thu, 16 Nov 2023 14:46:15 +0000 ���۲�ݮ��Ƶ University /it/node/44322 <p>In ���۲�ݮ��Ƶ’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including: </p> Wed, 13 Jan 2021 19:45:14 +0000 ���۲�ݮ��Ƶ University /it/node/45506 <p>The IT Services Virtual Scavenger Hunt contest is now closed. Thank you to everyone who entered - we will contact the winners shortly. </p> <p>***</p> <p>Welcome to a new term! The <strong>IT Services Virtual Scavenger Hunt </strong>is now open to all ���۲�ݮ��Ƶ students. Take our quiz and enter to win a ���۲�ݮ��Ƶ hoodie! Details below. </p> <p><b>How to enter: </b></p> Thu, 17 Aug 2023 16:27:03 +0000 ���۲�ݮ��Ƶ University /it/node/45703 <p>Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?</p> <p>If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of <b>January 2024</b>, the wiki feature will be retired and replaced by OneNote.</p> <p>In this article:</p> <p><a href="#affect">How does this affect you?</a></p> <p><a href="#actions">Actions you will need to take</a></p> <p><a href="#export">Steps to export wiki content to OneNote</a></p> Mon, 06 Nov 2023 20:31:30 +0000 ���۲�ݮ��Ƶ University /it/node/45679 <p>���۲�ݮ��Ƶ has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.</p> <p>Stream (on SharePoint) is an intelligent enterprise video experience that is part of Microsoft 365. It empowers you to record, upload, discover, share, and manage video like any other file. Video is like any other document. It seamlessly integrates with apps across Microsoft 365, so you get the same experience no matter where you add or engage with video content.</p> Tue, 31 Oct 2023 15:05:14 +0000 ���۲�ݮ��Ƶ University /it/node/45654 <p>The myProgress service has now been restored.</p> <p> </p> Mon, 02 Oct 2023 14:14:03 +0000 ���۲�ݮ��Ƶ University /it/node/45545 <p>Weak or stolen passwords are hackers’ primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.</p> <p>If you are prompted to <b>create new credentials</b>, make sure to <a href="https://mcgill.service-now.com/itportal?id=kb_article_view&amp;sysparm_article=KB0010918">create a unique password</a> for your new account and:</p> Thu, 21 Sep 2023 17:12:52 +0000 ���۲�ݮ��Ƶ University /it/node/45645 <p>UPDATE: The wired connectivity at Macdonald campus has been restored.</p> <p> </p> Fri, 29 Sep 2023 20:40:09 +0000 ���۲�ݮ��Ƶ University /it/node/45640 <p>In an effort to limit the impacts of unsolicited and fraudulent emails being sent in large numbers to the ���۲�ݮ��Ƶ community, <strong>���۲�ݮ��Ƶ’s IT Infrastructure &amp; Information Security</strong> has decided to limit the number of emails that can be sent from <strong>non-2FA</strong> (<a href="https://mcgill.service-now.com/itportal?id=kb_article_view&amp;sysparm_article=KB0011452">two-factor authentication</a>) enabled email accounts.</p> Thu, 28 Sep 2023 20:09:19 +0000 ���۲�ݮ��Ƶ University /it/node/45655 <p>The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO). </p> <div> <div> <div> <p>The new login page includes two options to log in.<strong> Please take note of which login method you should use: </strong></p></div></div></div> Mon, 02 Oct 2023 14:31:38 +0000 ���۲�ݮ��Ƶ University /it/node/45639 <p>The way we currently access ���۲�ݮ��Ƶ’s VPN (via Cisco AnyConnect) has been replaced by <strong>Cisco Secure Client</strong>. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance. </p> Wed, 27 Sep 2023 20:35:10 +0000 ���۲�ݮ��Ƶ University /it/node/45533 <p>A phishing email is targeting the ���۲�ݮ��Ƶ community with the subject "(Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023".  See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera: </p> <p>"Dear User:</p> <p>Your authenticator session has expired today. Kindly re-authentication with your mobile device to avoid being locked out of your email account. </p> <p><strong>Quickly scan the QR Code below with your smartphone camera to re-authenticated your password security.</strong></p> Fri, 15 Sep 2023 15:31:44 +0000 ���۲�ݮ��Ƶ University /it/node/45530 <p>A phishing email is targeting the ���۲�ݮ��Ƶ community with the subject "Mcgill Authentication For [name]@mcgill.ca Expires on [date]".  See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera: </p> <p>"Message date: [date]</p> <p>Promptly scan below QR code with your phone camera to release HELD messages </p> <p>[<em>fraudulent QR code</em>]</p> <p>Some messages failed to load and could'nt be delivered."</p> <p> </p> Tue, 12 Sep 2023 21:15:30 +0000 ���۲�ݮ��Ƶ University /it/node/45512 <p><strong>Update: </strong>The issue affecting course synchronization in myCoures has been resolved.</p> <p><strong>Original message, published on August 24, 2023: </strong></p> <p>Currently, there are several courses experiencing synchronization issues with myCourses.  Additionally, there are students and instructors who are not correctly enrolled in these courses.  In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses. </p> Wed, 23 Aug 2023 20:42:25 +0000 ���۲�ݮ��Ƶ University /it/node/45511 <p>The issues affecting the non-credit course registration system have now been resolved. </p> <p><strong>Original announcement: </strong>A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access ���۲�ݮ��Ƶ services. IT Services is working towards a resolution, and we thank you for your patience during this time.</p> <p> </p> Wed, 23 Aug 2023 14:37:28 +0000 ���۲�ݮ��Ƶ University /it/node/45509 <p>The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available. </p> <p><strong>Original message: </strong>���۲�ݮ��Ƶ's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience. </p> <p> </p> Mon, 21 Aug 2023 14:18:17 +0000 ���۲�ݮ��Ƶ University /it/node/45486 <p>There is a phishing email targeting the ���۲�ݮ��Ƶ community with the subject "<strong>Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023</strong>". The message body contains a fraudulent link. </p> <p> </p> Mon, 17 Jul 2023 20:50:07 +0000 ���۲�ݮ��Ƶ University /it/node/45484 <p>On July 11th, the security certificate that secures authentication to ���۲�ݮ��Ƶ's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.</p> <p><b>Please follow these instructions to accept the certificate (see attached document for screenshots): </b></p> <p><b>iOS:</b></p> Wed, 12 Jul 2023 20:39:24 +0000 ���۲�ݮ��Ƶ University /it/node/45481 <p>Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for <a href="/cybersafe/two-factor-authentication-2fa">two-factor authentication (2FA)</a>, and make it much easier for you to report suspicious emails in Outlook.</p> Wed, 12 Jul 2023 16:11:54 +0000 ���۲�ݮ��Ƶ University /it/node/45482 <p>Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, <a href="https://outlook.com/mcgill.ca">web</a>, and mobile.</p> Wed, 12 Jul 2023 16:20:56 +0000 ���۲�ݮ��Ƶ University /it/node/45424 <p>On <strong>August 11, 2023</strong>, UNIWeb will no longer be accessible to ���۲�ݮ��Ƶ staff and students.  Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool. </p> <p>Refer to the <a href="/it/files/it/announcement_from_academic_personnel_office_uniweb_decommissioning_august_11_2023.pdf">full message from the Academic Personnel Office</a>.</p> Fri, 09 Jun 2023 18:59:47 +0000 ���۲�ݮ��Ƶ University /it/node/45421 <p>Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva. </p> <p>We thank you for your understanding. </p> <p> </p> Wed, 07 Jun 2023 13:44:28 +0000 ���۲�ݮ��Ƶ University /it/node/45417 <p>A targeted phishing email is currently circulating, asking you to click on a fraudulent link (see image).</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ���۲�ݮ��Ƶ source.</strong></p> Thu, 25 May 2023 21:11:41 +0000 ���۲�ݮ��Ƶ University /it/node/45414 <p>A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link. See an example of the message to the left.</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ���۲�ݮ��Ƶ source.</strong></p> Thu, 18 May 2023 16:24:30 +0000 ���۲�ݮ��Ƶ University /it/node/45401 <p>On May 18, 2023, ���۲�ݮ��Ƶ will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings.  You may reactivate your license and additional privileges by logging in to your Zoom account any time after this reset at <a href="https://mcgill.zoom.us">https://mcgill.zoom.us</a>.</p> Wed, 26 Apr 2023 14:35:00 +0000 ���۲�ݮ��Ƶ University /it/node/45413 <p>UPDATE: The technical issue affecting MMP is now resolved. </p> <p><strong>Original message, published May 15, 2023:</strong></p> <p>We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.</p> Mon, 15 May 2023 18:52:51 +0000 ���۲�ݮ��Ƶ University /it/node/45411 <p>There is a phishing email targeting the ���۲�ݮ��Ƶ community with the subject "Microsoft De-Activation In Progress".  See an example of the message above. The example we received says,</p> <p>"Dear User,</p> <p>This is the last time we will notify you that we'll stop processing incoming emails in your school account, and the reason is you failed to verify your Microsoft account which may lead to the permanent deletion of your account from our database in the next few hours.</p> <p>Kindly take a minute to complete our email verification below</p> Fri, 12 May 2023 20:20:39 +0000 ���۲�ݮ��Ƶ University /it/node/45382 <p>Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.  </p> Thu, 13 Apr 2023 17:43:53 +0000 ���۲�ݮ��Ƶ University /it/node/45248 <p>���۲�ݮ��Ƶ is a founding member of <a href="https://www.calculquebec.ca/">Calcul Québec</a>, a consortium of Québec Universities whose objective is to provide <a href="https://alliancecan.ca/en/services/advanced-research-computing">Advanced Research Computing (ARC)</a> infrastructure and expertise to the research community.</p> <p><b>What services are offered?</b></p> <p>���۲�ݮ��Ƶ and Calcul Québec work closely together to offer the following services:</p> Mon, 05 Dec 2022 14:46:30 +0000 ���۲�ݮ��Ƶ University /it/node/45358 <p><b>UPDATE SUCCESSFUL: </b></p> <p>We would like to thank you for your patience during the recent Documentum downtime.</p> <p>The scheduled upgrade has been successfully completed and all related systems are now up and running!</p> <div> </div> <div> <hr /></div> <p><b>ORIGINAL MESSAGE posted on March 3, 2023:</b></p> <p>Dear members of the ���۲�ݮ��Ƶ community,</p> Fri, 03 Mar 2023 22:36:46 +0000 ���۲�ݮ��Ƶ University /it/node/45356 <p>Please note that <strong>Spectrum NG</strong> Sign-on mechanism was updated today, February 28^th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the <a href="https://mcgill.service-now.com/kb_view.do?sysparm_article=KB0010890">Service Desk</a> and include the steps you followed and a screenshot of the error message.</p> Tue, 28 Feb 2023 16:59:19 +0000 ���۲�ݮ��Ƶ University /it/node/45357 <p><i>La version française suit.</i></p> <p>Dear members of the ���۲�ݮ��Ƶ community,</p> <p>Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which ���۲�ݮ��Ƶ covers the cost of the mobile service. If you currently have TikTok installed on your ���۲�ݮ��Ƶ mobile device, you must remove it immediately.</p> Fri, 03 Mar 2023 18:34:14 +0000 ���۲�ݮ��Ƶ University /it/node/45346 <p>As part of ���۲�ݮ��Ƶ’s ongoing efforts to keep our systems secure, ���۲�ݮ��Ƶ IT Services will begin on <strong>February 15, 2023</strong>, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers. </p> <p><strong>How does this affect you?</strong> </p> Mon, 13 Feb 2023 02:15:18 +0000 ���۲�ݮ��Ƶ University /it/node/45344 <p>Hello,</p> <p>The IT Services team has created <b>10 information drop-in sessions for</b> <b>the resource account sponsor community</b> to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.</p> <p><strong>Please attend one of the sessions that best suits your availability.</strong></p> Wed, 08 Feb 2023 19:34:58 +0000 ���۲�ݮ��Ƶ University /it/node/45276 <p>An issue affecting myCourses is causing processing delays with course enrolment and unenrolment. Users may not immediately see their updated enrolment records on myCourses. </p> <p>We thank you for your patience while we work to resolve the issue. </p> Mon, 09 Jan 2023 19:04:32 +0000 ���۲�ݮ��Ƶ University /it/node/45253 <p>An updated version of <strong><i>It Takes All of Us</i></strong> for all students, staff, and faculty will be live and available in myCourses as of <strong>January 30, 2023</strong>. More details: <a href="/sv-education/">/sv-education/</a></p> Wed, 14 Dec 2022 14:42:37 +0000 ���۲�ݮ��Ƶ University /it/node/38475 <p><span>Did you know... ���۲�ݮ��Ƶ students have access to </span><strong>20 GB FREE personal file space on OneDrive</strong><span>, Microsoft’s cloud file storage component of the Office 365 package.</span></p> <p><strong>Important:</strong> New OneDrive storage capacity</p> <p>Please note that students receive 20GB of storage for ���۲�ݮ��Ƶ's OneDrive as well as 20GB storage for ���۲�ݮ��Ƶ's email (Outlook).</p> Wed, 19 Nov 2014 17:13:40 +0000 ���۲�ݮ��Ƶ University /it/node/45218 <p>���۲�ݮ��Ƶ-managed desktop and laptop Windows computers will receive an important security update <strong>beginning on October 31, 2022</strong>. Cisco Secure Endpoint, ���۲�ݮ��Ƶ’s antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.</p> Thu, 27 Oct 2022 22:16:45 +0000 ���۲�ݮ��Ƶ University /it/node/45216 <p>On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your ���۲�ݮ��Ƶ email and Microsoft Teams conversations. Here are some details on what’s ���۲�ݮ��Ƶ: </p> Thu, 20 Oct 2022 19:30:47 +0000 ���۲�ݮ��Ƶ University /it/node/45204 <p>A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link to a shared document. See an example of the message to the left.</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ���۲�ݮ��Ƶ source.</strong></p> Tue, 20 Sep 2022 13:49:53 +0000 ���۲�ݮ��Ƶ University /it/node/45203 <p>A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link to a shared document. See an example of the message to the left.</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a ���۲�ݮ��Ƶ source.</strong></p> Tue, 20 Sep 2022 13:31:16 +0000 ���۲�ݮ��Ƶ University /it/node/45038 <p>As of<strong> June Wednesday, June 15, 2022 </strong>���۲�ݮ��Ƶ's Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.</p> Sat, 11 Jun 2022 04:03:36 +0000 ���۲�ݮ��Ƶ University /it/node/45006 <p>As of<strong> May 1, 2022</strong>, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:</p> <p><strong>From</strong>:</p> <ul> <li>Black and white impressions: $0.07/per impression</li> <li>Colour impressions: $0.23/per impression</li> </ul> <p><strong>To: (for all paper sizes)</strong></p> Tue, 26 Apr 2022 14:30:47 +0000 ���۲�ݮ��Ƶ University /it/node/45010 <p>���۲�ݮ��Ƶ’s Student Directory, where students can choose to share their contact information with their fellow students or the community at large, will be decommissioned as of <strong>May 30, 2022</strong>. If you are a student whose information is listed in the directory, no action is required on your part.</p> <p>The option to add or remove your name and contact information from the Student Directory has been removed from Minerva. If you are listed in the Student Directory and wish to remove your contact information before May 30, please contact the IT Service Desk.</p> Tue, 03 May 2022 13:03:46 +0000 ���۲�ݮ��Ƶ University /it/node/44986 <p><strong>Update (March 30, 2022)</strong></p> <p>The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue  was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.</p> <hr /> <p><strong>Original message (March 23, 2022)</strong></p> Wed, 23 Mar 2022 17:48:51 +0000 ���۲�ݮ��Ƶ University /it/node/43931 <h3>Tips for all ���۲�ݮ��Ƶ</h3> <ul> <li><strong>If you are signing into Zoom directly, go to <a href="https://mcgill.zoom.us">https://mcgill.zoom.us</a></strong> - If you are not accessing Zoom through myCourses (recommended method), be sure to sign into ���۲�ݮ��Ƶ's zoom site with your ���۲�ݮ��Ƶ Username and Password, not the general Zoom.us site.</li> </ul> <h3>Tips for instructors</h3> <ul></ul> Wed, 09 Sep 2020 19:34:29 +0000 ���۲�ݮ��Ƶ University /it/node/44777 <p>In line with our strategic goal to be a first-class learning organization, ���۲�ݮ��Ƶ has engaged with Gartner, an industry-leading research and advisory service, to deepen and expand our insight into IT industry best practices and trends. We are pleased to announce that all members of the ���۲�ݮ��Ƶ community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.</p> Mon, 10 Jan 2022 14:40:02 +0000 ���۲�ݮ��Ƶ University /it/node/44746 <p> </p> <p>The my���۲�ݮ��Ƶ portal is now located at <a href="/mymcgill/" rel="noreferrer noopener" target="_blank">mcgill.ca/mymcgill</a>. For details, please see the <a href="/it/channels/news/mymcgill-portal-new-home-new-look-335991">full announcement</a>. </p> <p> </p> <p><strong>Original announcements: December 7, 2021</strong></p> Tue, 07 Dec 2021 19:32:28 +0000 ���۲�ݮ��Ƶ University